Privacy Policy

1. Personal Data Controller

In accordance with the EU General Data Protection Regulation (GDPR) 2016/679 and Spanish Organic Law 3/2018 (LOPDGDD), we inform you that the controller of the personal data collected on this website is:

  • Controller: Jordi Navarro / ProCloud
  • Tax identification: available for contractual relationships, invoicing or legal requirements.
  • Professional address: Rial Pascual 27-29, 08358 Arenys de Munt, Barcelona, Spain.
  • Email: info@procloud.info

2. Purpose of Data Processing

Personal data voluntarily provided by users through the contact form on this website will be processed exclusively to:

  • Resolve questions, inquiries, incidents, or requests for information submitted by the user.
  • Prepare and send custom budgets or commercial proposals based on the user's request.
  • Manage and maintain the professional or contractual relationship that may arise.

3. Lawfulness of Processing

The legal basis that legitimizes data processing is the explicit consent given by the user when filling out the form, actively checking the privacy policy acceptance box, passing the hCaptcha verification system, and submitting the request.

4. Recipients and Technical Providers

No personal data will be transferred to third-party companies or organizations, unless there is a legal obligation to do so. However, for the correct operation and security of this website, we cooperate with the following infrastructure providers:

  • Cloudflare Inc.: Used for web infrastructure, content delivery network (CDN), security, performance and perimeter protection for the site.
  • Web3Forms / hCaptcha: Used for contact form processing and anti-spam/captcha protection via technical validation to prevent automated bot submissions.
  • Zoho Corporation: Business email service provider (Zoho Mail) through which the owner receives and responds confidentially and securely to user inquiries.

5. Data Retention Period

Personal data provided will be kept for the time strictly necessary to fulfill the inquiry or commercial request submitted by the user, or until the user requests their erasure or revokes consent, provided that no mandatory legal retention periods apply.

6. User Rights

Users have the right to obtain confirmation about whether we are processing their personal data and to exercise at any time their rights to:

  • Access: Know what personal data of yours we are processing.
  • Rectification: Request the correction of inaccurate or incomplete data.
  • Erasure: Request the deletion of data when they are no longer necessary for the purposes they were collected.
  • Objection: Request that we stop processing your data for personal reasons.
  • Restriction of processing: Request the temporary suspension of processing under certain circumstances.
  • Portability: Receive your data in a structured, commonly used format.

To exercise these rights, you can send a written communication to the email address info@procloud.info, clearly stating the right you wish to exercise.

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